Refund Policy
Your satisfaction is our priority - understanding your refund options
Refund Eligibility
At Areta-onilne, we stand behind our cost management platform and want you to feel confident in your investment. We offer refunds under specific circumstances to ensure you're completely satisfied with our services.
- Service Dissatisfaction: If our platform doesn't meet your cost management needs within the first 30 days of subscription, you're eligible for a full refund.
- Technical Issues: Persistent technical problems that prevent normal use of our platform qualify for refund consideration.
- Billing Errors: Any unauthorized charges or billing mistakes will be promptly refunded once verified.
- Service Cancellation: Early cancellation of annual subscriptions may qualify for prorated refunds based on unused service time.
Important Note
Refund requests must be submitted within 30 days of the original purchase date. After this period, refunds are considered on a case-by-case basis and may not be approved.
Refund Process
We've streamlined our refund process to make it as straightforward as possible. Here's exactly what happens when you request a refund:
Contact our support team with your refund request and reason for cancellation. Include your account details and purchase information.
Our team reviews your request against our refund policy criteria and may contact you for additional information if needed.
Once approved, we initiate the refund through your original payment method and send confirmation of the transaction.
The refund appears in your account. Processing times vary by bank and payment method, typically 5-10 business days.
Payment Methods & Processing Times
Refund processing times depend on your original payment method. We process all approved refunds through the same method used for the original purchase.
- Credit Cards: Refunds typically appear within 5-7 business days after processing. Some banks may take up to 10 business days.
- Debit Cards: Processing time is usually 3-5 business days, though some banks may require additional time for verification.
- Bank Transfers: Direct bank transfers are processed within 3-5 business days during regular banking hours.
- Digital Wallets: PayPal and similar services typically receive refunds within 2-3 business days of processing.
Refund Scenarios
Different situations may affect your refund amount and processing. Here's what to expect in various circumstances:
Full Refund Scenarios
30-Day Satisfaction Guarantee: Complete refund if you're unsatisfied within 30 days of purchase.
Service Unavailability: Full refund if our platform experiences extended downtime exceeding 72 hours.
Billing Errors: Immediate full refund for any charges made in error or without authorization.
- Prorated Refunds: Annual subscriptions canceled mid-term receive prorated refunds based on unused months, minus a administrative fee.
- Partial Service Issues: If only specific features are affected, we may offer partial refunds or service credits at our discretion.
- Upgrade/Downgrade Adjustments: Price differences for plan changes are refunded or charged within the next billing cycle.
Non-Refundable Items
While we strive to be fair and accommodating, certain items and situations don't qualify for refunds under our policy:
- Setup Fees: One-time setup and configuration fees are non-refundable after services have been initiated.
- Training Services: Custom training sessions and consultations are non-refundable once delivered.
- Third-Party Costs: Any third-party integration or service fees cannot be refunded through our policy.
- Late Requests: Refund requests submitted more than 60 days after purchase are typically not eligible.
Need to Request a Refund?
Our support team is available Monday through Friday, 9:00 AM to 6:00 PM EET, to assist with your refund request.